However, if I go into this app to troubleshoot a problem and it results in me needing to talk with someone and request a callback, maybe you should just stop right there and say, “sorry, no one is available at this time, please come back at such and such time.” No, instead, it proceeds to ask you to request a time to talk, ask you what is wrong, ask for number, and then a message as to what the issue is. I get it that you don’t have people to answer phones and chat 24 hours a day. Note: You must have an active Mediacom account to register for and use the MediacomConnect MobileCare app. How-To's and FAQs for your TV, Internet and Phone service.Ěutomatically refresh your modem or cable box to solve Internet or TV issues.Ĝheck for service interruptions in your area for TV, Internet & Phone.With just one click you can view your bill, check for outages, troubleshoot and so much more! Check out all of the MediacomConnect MobileCare features below: CLICK HERE for information.The MediacomConnect MobileCare app is the next generation in customer service giving you the freedom to access your account whenever and wherever without ever having to make a phone call.
The role will need to be updated to Admin or Owner in order to access Bill Payment functionality.
Please note: ID’s with the role of User do not have access to Bill Payment. If turning the popup blocker did not resolve the issue, please contact our Technical Support center. It is also possible the browser’s security setting is set to ‘high’ which will not allow cookies to be stored on the computer, or security software installed may be blocking the site. The popup blocker is part of Internet Explorer's settings and can be turned off by going into "Tools" and select "Turn off Popup Blocker". If a "processing failure" error is presented when attempting to log into My Account, a popup blocker may be activated. You can view your internet usage, view and pay your bill, manage your billing preferences, check for outages, troubleshoot your service, verify scheduled appointments and set contact preferences. My Account allows you to manage your account all from an easy-to-use interface.
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